It is imperative that prior to any disaster or critical event, you need to have a comprehensive telework strategy and secure remote access solution in place. Your office should have a policy that employees understand and follow when it’s enforced. Here are some best practices we’ve learned over 19 years of delivering remote access globally, which will help you prepare for teleworking with the uncertaintly of COVID-19 or any critical event should occur:
1. Develop a Telework Policy
Put a telework policy in place that everyone understands and follows in advance. The OPM has many great suggestions on how to develop and enforce the policy on the OPM Website including designating a telework coordinator, test to ensure all systems work smoothly etc.
2. Equip Teleworkers with the Right Devices
Teleworkers need to be effective when remote. If your users are providing their own laptops and devices, you need a Mobile Device Management policy as well. Security is paramount here. Two-factor authentication, user-based access policies, anti-virus and other security measures need to be enforced.
3. Provide Secure Remote Access
Invest in the most effective software to ensure your users can access their apps and desktops remotely, at any time. Manage apps and desktops centrally, and keep corporate data secure in the data center with Citrix Virtual Apps and Desktops (XenApp and XenDesktop) or VMware Horizon 7. Access Citrix Virtual Apps and Desktops securely with the necessary authentication with Citrix Gateway (NetScaler Gateway). Pulse Secure ICE licenses provides a quick resolution when the unexpected happens, delivering the ability to handle extreme peak demands and to support continued business operations. Finally, Palo Alto Networks Global Protect extends protection to your mobile workforce, no matter where they are. Microsoft Always-On VPN also provides a seamless, transparent, and always-on user experience.
4. Use Video Conferencing
5. Consider Hybrid Cloud
6. Don’t Forget Your Backups
Backup and de-duplicate your business’s critical data to minimize downtime with solutions from Cohesity or Commvault. This will properly prepare for and help you recover from the effects of equipment failure or accidental loss of data during a disaster. Test your RPOs & RTOs prior to any disaster.